Information Technology

Information Technology (IT) is committed to serving the business operations of the City by providing enterprise-wide integrated system solutions and high-quality customer service to ensure the efficient utilization of technology resources and investments. Additionally, IT is responsible for enabling the online interaction between the citizens of the City of Clearwater with the City's elected officials and senior management.

Department Overview

Information Technology (IT) is responsible for delivering quality services in the areas of systems support, hardware and software help desk support, network operations, purchasing, telecommunications, and business systems analysis. IT provides customer service for all of the City's user departments. Currently, there are approximately 900 desktop computers and servers, and over 1,200 individual computer user accounts located at over 40 locations throughout the City. There are currently eight major business systems and over 50 custom software applications administered and supported by the programming staff. In the telecommunications area there are approximately 600 NEXTEL units and 1,600 desktop telephones. Each month the IT Help Desk receives approximately 375 requests for assistance from City computer users. The IT Department is divided into the following four categories:

• Administration
• Network Technology Services Group
• Programming and Systems Management
• Telecommunications