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Clearwater Utilities Terminations & Late Fees Resume July 1

Post Date:06/22/2020 10:42 AM

CLEARWATER, Fla. -- As city of Clearwater residents and business owners navigate through the initial reopening phase following the COVID-19 pandemic, Clearwater Utilities will resume its normal collection procedures.

The city of Clearwater will resume termination of city utility services for nonpayment and will resume the charging of penalties for late payments, starting July 1.

Individuals and businesses who need help to pay their bills can apply for help from 2-1-1, the city of Clearwater’s We Care Fund, or the Pinellas CARES financial relief program, which is funded through the federal Coronavirus Aid, Relief, and Economic Security Act. Deadline to apply for the Pinellas CARES financial relief program is June 30. It provides one-time financial assistance to individuals and families who have lost jobs or significant income due to COVID-19 to help pay for overdue utility bills, rent, or mortgage. For more information, text COVIDCARES to 898211.

If you are having trouble paying your utility bills, you are encouraged to contact the Utility Customer Service Department to make payment arrangements. The city’s customer care representatives are available by phone at (727) 562-4600 or by email to

The Utility Customer Service office at 100 S. Myrtle Ave. is open to walk-in visitors, drive-through service, and dropboxes (no cash). Hours are from 8 a.m. to 5 p.m. Monday to Friday for customers who pay by cash or check. Credit card payments can be made by phone by calling (888) 978-0798 anytime (24 hours a day, 7 days a week), or online at Payments can be mailed to this address:

Clearwater Utility Customer Service
City of Clearwater
P.O. Box 4748
Clearwater, Fla. 33758

As the city continues to reopen and finalize its budget for next year, it is important the city of Clearwater also pays its expenses for operations, projects and debt service. The city must meet its obligations, like all other utility companies, and it does so from payment for services by customers.

Accordingly, and beginning July 1, the city will reinstate normal operating practices, which includes assessing late fees for all utility accounts. Customers who have been unable to make payments during the past three months because of the pandemic should call the Utility Billing Office to see what options are available. If customers fail to make payment arrangements, shutoffs will resume beginning July 1.

For questions or to set up payment arrangements, please call (727) 562-4600 or email

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