We're posting video tutorials to walk you through the process of uploading and submitting documents.
Uploading Plans and Documents
Finalizing Review Packages
We're also providing a printable paper guide for submitting plans and documents.
DOWNLOAD THE PAPER COPY
Document Upload Times
Once you've uploaded and validated your files, they will be processed in our system. Here's what Citizen Access does with your plans during processing:
- Separates them into individual sheets
- Scans them via optical character recognition to identify sheet numbers
- Attaches them to previously submitted versions
- Prepares them for web and mobile access
There's a lot going on!
Most documents will only take 1-2 minutes to process, but larger plan sets could take a bit longer. But you don't need to wait on us!
After you've clicked the "Process Files" button, you can close the file processing screen and even exit out of the entire Citizen Access website. Your files will continue to process in our system!
When the processing is finished, you'll receive an email notification with a link for you to complete the remaining steps in your submission.