OUR TOP ACCOMPLISHMENTS
The city of Clearwater is proud to present its Fiscal Year 2018/19 Annual Report, which covers Oct. 1, 2018, through Sept. 30, 2019. Here are Clearwater’s top accomplishments citywide – listed in alphabetical order – that spanned this timeframe.
The Public Communications and Information Technology departments improved the accessibility of city websites and social media feeds so that information is available to people with disabilities. This was accomplished by converting PDF documents to webpages and by adding alternative text to hundreds of website images.
Clearwater is proud to have been named the No. 1 beach in the United States for the second year in a row and No. 6 in the world by TripAdvisor.com.
City Staff Study
The Human Resources Department completed and implemented a comprehensive classification and compensation study with an outside contractor, Public Sector Personnel Consultants, to ensure that job titles and descriptions accurately matched the work city employees perform and that salaries are competitive with a predetermined market. The department negotiated a collective bargaining agreement with the Communication Workers of America union to implement study recommendations.
The Community Redevelopment Agency launched the Downtown Clearwater Mural Program, which resulted in four unique murals beautifying downtown sites.
Dreams of Dali
The Community Redevelopment Agency hosted the Dreams of Dalí Virtual Reality Experience installation in partnership with The Dalí Museum at Second Century Studios.
Emergency Operations Center
The city constructed an Emergency Operations Center at the fire training facility on Belcher Road.
Fed Hungry Kids
Select sites of the city’s libraries and recreation centers partnered with the United States Department of Agriculture and the Florida Department of Agriculture and Consumer Services to provide nearly 1,700 free, nutritious meals and snacks to children and teens through the Summer BreakSpot program at the Main Library.
Focus on Recycling
The Solid Waste Department expanded its recycling outreach efforts and worked with the Public Communications Department to launch a comprehensive recycling contamination re-education campaign, in efforts to help mitigate residents’ unintentional contamination of recycling materials in city recycling bins.
Gas System Expansion
Clearwater Gas System added 1,700 residential and commercial customers, an increase of seven percent. The department added more than 35 miles of gas pipelines, surpassing 1,000 miles of mains and serving 26,000 gas customers.
Clearwater Public Library System offered nearly 200 specialized programs for Clearwater’s Hispanic community including English as a Second Language, or ESOL, tutoring and language practice sessions, technology classes, book groups, holiday celebrations and citizenship classes that served more than 1,300 residents.
Morningside Recreation Center
Parks & Recreation celebrated the completion of the Morningside Recreation Center. The 20,998-square-foot facility houses a gymnasium, fitness center, multi-purpose rooms and pools. The $5.6-million facility was paid for mostly through Penny for Pinellas.
The city joined Nextdoor, a hyperlocal social media platform, to communicate with residents at large and in specific neighborhoods. Nextdoor users in Clearwater neighborhoods increased from 10,636 to more than 20,800 verified residents after the city started using the platform.
The Utility Customer Service Department increased access to its paperless billing program. The number of customers who receive paperless billing went from 5,500 last year to 20,000 users this year.
The police department saw significant drops in several categories of crime. Through partnerships with the community to prevent and address crime-related issues, the department achieved a 32 percent reduction in burglary offenses, 31 percent reduction in stolen vehicle offenses and a 13.5 percent reduction in robbery offenses. (Statistics based on fiscal year to date, not calendar year.)
The city’s Engineering Department and Clearwater Public Utilities completed the installation of two subaqueous lines under the Intracoastal Waterway between Clearwater Beach and the mainland. The lines are not currently in use and are ready and available in the event of water line failures for drinking water, sewer or reclaimed water to Clearwater Beach. The lines are in addition to existing service lines and offer a proactive strategy to ensure the reliability of the water system.
WHERE THE MONEY GOES
The 2018/19 budget was $532,010,000 for citywide services, a decrease of $34.7 million across all city operations. The General Fund budget reflected expenditures of $148,139,000, an increase of 10 percent from the 2017/18 budget of $134,945,720. The city’s approved millage rate is 5.955 mills.
General Fund Expenditures
FY 2018/19$148.1 Million
General Fund Revenues
- Employed risk-based audit approach on engagements to understand and assess risks that may be present within city departments; to determine existence, sufficiency and soundness of internal controls internally; and to identify applicable controls to mitigate known risks.
- Performed internal audits and reviews of city departments to determine compliance with laws, regulations, city policies, departmental procedures, and best practices. Those audits included: fraud, waste and abuse (various departments); cash fund (Clearwater Police Department); Driver & Vehicle Information Database/DAVID and file transfer portal (Risk Management); special events (Parks & Recreation); citywide sick leave; and contracts, legislative and regulatory compliance (various departments).
- Performed analyses, provided updates, and reviewed various departmental policies and procedures.
- Addressed concerns and requests from citizens, businesses, other municipalities and the state of Florida pertaining to taxes, fees, telecommunication charges, annexations, and review of city GIS/jurisdiction changes reported by Pinellas County or municipalities to FDOR.
- Performed inventory observations, test counts and valuations.
- Networked with Florida Chief Audit Executives and other audit and business professionals.
- Continuously reshaping the Audit Department to ensure alignment with the city’s overall mission.
- Hosted the Dreams of Dalí Virtual Reality Experience installation in partnership with The Dalí Museum at Second Century Studios.
- Executed the Spring Break 2019 pop-up park and mural at the former City Hall parking lot.
- Developed the concept of and hosted the inaugural Art & Technology Showcase at Second Century Studios.
- Hosted the “Oscillation” installation in Station Square Park by The Urban Conga.
- Launched the Downtown Clearwater Mural Program, which resulted in four unique murals beautifying downtown sites.
- Coordinated the celebration event for the Harborview Center demolition.
- Partnered with USF’s Access 3-D Lab for augmented and virtual reality at the Comunidad mural on the Garden Avenue parking garage.
- Coordinated and hosted the inaugural Downtown Holiday Extravaganza celebration and the Children’s Day Festival in the Downtown Gateway.
- Supported and launched The Ring coworking space.
- Issued two requests for proposals for housing development opportunities and one request for proposal for a downtown microbrewery.
- Received approval of the city’s 15-year Tax Increment Finance, or TIF, funds from Pinellas County.
- Adopted the Downtown Implementation Plan and also the 18-month Community Redevelopment Agency Strategy.
- Issued two façade improvement grants and launched the food and drink grant program for downtown businesses.
- Conducted more than 300 business visits as part of the city’s business retention and expansion program efforts. The department provided direct services to more than 30 Clearwater businesses seeking site location, permitting, façade improvements, incentives and related assistance.
- Worked with a local technology company to expand their operations and relocate their corporate headquarters to Clearwater. The city, county and state partnered to provide a qualified targeted industry tax refund incentive upon creation of at least 50 new qualifying jobs over three years.
- Awarded a $35,000 Façade Improvement Loan-to-Grant to Clearwater Brewing Company located on North Fort Harrison Avenue. The Community Development Block Grant Façade Program is used to attract investment in private property to help revitalize neighborhoods in low- to moderate-income areas. The grand opening celebration attracted close to 600 attendees in two days.
- Actively participated and facilitated Clearwater Business SPARK, a network launched in 2016. To date, the program has resulted in more than 300 community referrals, programs and services to entrepreneurs and small businesses. Three partners contracted with the city to provide intensive programming and services, including Tampa Bay Black Business Investment Corporation’s CATCH Program, Prospera, and FSBDC at Pinellas County Economic Development.
- Through its tourism-focused public relations and marketing agency contract, the city achieved public outreach to more than 350 journalists. Additionally, 95 one-on-one media meetings were conducted. Print, online and television coverage reached as many as 10 billion views, and growth of 183.9 percent in Instagram engagement was achieved. Clearwater is proud to have been named the No. 1 beach in the United States for the second year in a row and No. 6 in the world by TripAdvisor.com.
- Used more than $87,900 in federal grant funds to provide salary and administrative support for five public service agencies, delivering a variety of support services to low- and moderate-income families, veterans, seniors and others. Additional grant fund allocations included $135,000 for microenterprise and economic development activities, $229,845 for three public facility rehabilitation projects and $9,384 to partner agencies for homebuyer education.
- To support efforts to prevent and address root causes of homelessness, the city used federal grant funds to provide $16,960 in salary and administrative support for two public service agencies, $120,678 for two public facility rehabilitation projects, and $233,161 in loan funds for acquisition of a youth group home.
- Preserved and provided a variety of quality affordable housing opportunities by using federal and state grant funds to process five rehabilitation loans totaling $176,632 and seven down-payment assistance loans totaling $140,000. In partnership with Bright Community Trust, federal grant funds totaling $180,383 were used to acquire and rehabilitate a single-family home.
- In partnership with Habitat for Humanity of Pinellas and West Pasco Counties (formerly known as Habitat for Humanity of Pinellas County), federal and state grant funds totaling $602,286 were used for acquisition of three lots and the construction of five single-family homes.
- Used federal funds to provide a grant to St. Vincent de Paul Community Resource Center in the amount of $21,678 to help the agency re-open the location. The center provides services to homeless people and low-income families.
- Completed the survey for the Crest Lake Park project and Cleveland Street Phase Three.
- Anticipate completion of the Seminole Street Boat Ramp and North Marina Improvement Project, which is the first project identified by the Urban Land Institute study from YEAR.
- Completed the first project of the Cooper’s Point Master Plan.
- Completed construction and opening of the Street Sweeping Facility at the Public Works Complex.
- Resurfaced 16.5 miles of city streets, which is 6.5 miles more than last year.
- Swept all city residential streets 10 to 12 times during the year.
- Annexed 15 parcels into Clearwater city limits.
- Continued to meet or exceed the requirements of the city’s stormwater, or MS4, permit, which is issued by the Florida Department of Environmental Protection.
- Managed construction of the Clearwater Gas Complex Redevelopment, solid waste transfer station, the Druid Trail Phase IV from Glen Oaks Park to the Duke Energy Trail, and the Seminole Street Boat Ramp/North Marina Improvement Project.
- Completed construction of the East Gateway, Kapok Terrace and Druid Trail projects.
- Demolished the Harborview Center to make way for Imagine Clearwater, the downtown waterfront redevelopment plan.
- Rebuilt and repaired four traffic signals on state roads hit by cars in accident situations.
- Implemented and developed the Artistic Wrap Signal Box Program along with assistance from the city’s Planning & Development Department.
- Completed installation of the Advanced Traffic Management System at seven traffic signals along Gulf to Bay Boulevard from Coachman Road to Patel Boulevard, with exception of U.S. 19, which was done previously. This synchronizes traffic from Island Way and Memorial Causeway to the Courtney Campbell Causeway and Patel Boulevard.
- Started preliminary work with Pinellas County on a joint project to bring connected vehicle technology to U.S. 19. The city will improve eight intersections between S.R. 580 and Belleair Road.
- Coordinated comprehensive rate studies for the city’s water, sewer, stormwater, solid waste and recycling utilities to help ensure their long-term financial stability.
- Implemented a Munis financial system upgrade to version 2018.1 and provided citywide training.
- Promoted and supported the city’s purchasing card program to earn a bank rebate of $131,000.
- Coordinated completion of a valuation appraisal of all city-owned buildings and structures.
- Administered the pension plan investment committee and related investment activities, resulting in performance in the 29th percentile of public plans for calendar year 2018 and the 1st percentile for the past 10 years.
- Obtained property for relocating Fire Station 47 to the corner of Hercules Avenue and Druid Road.
- Placed into service the new Truck 45, Engine 45 and Rescue 48 vehicles.
- Hired and trained eight new fire medics.
- Put “Stop the Bleed” kits in city buildings in automated external defibrillator cabinets.
- Completed making all Clearwater Fire & Rescue engine companies advanced-life-support capable.
- Received Assistance to Firefighter Grant for Electronic Communication in all stations.
- Initiated “Growth Management” process with Pinellas County.
- Constructed the city’s Emergency Operations Center at the fire training facility on Belcher Road.
- Added more than 35 miles of gas mains and have surpassed 1,000 miles of total operating mains serving 26,000 gas customers.
- Added 1,700 residential and commercial customers, an increase of seven percent.
- Dispensed 540,000 gallons of fuel at the city’s compressed natural gas station, which is an increase of 30 percent.
- Sold $2.5 million of installation piping, $1.7 million of gas appliances and $500,000 of service & repairs, for a total increase of 35 percent in retail sales over previous year.
- Continued partnership with Habitat for Humanity of Pinellas and West Pasco (recent merger) to provide natural gas service for a total of 105 Habitat Homes equipped with gas energy since partnership.
- Completed construction of five of the seven buildings in the new state-of-the-art gas complex. Projected facility completion date is late 2020.
- Completed and implemented a comprehensive classification and compensation study with an outside contractor, Public Sector Personnel Consultants, to ensure that job titles and descriptions accurately matched the work city employees perform and that salaries are competitive with a predetermined market.
- Negotiated three-year collective bargaining agreements with the Fraternal Order of Police union, International Association of Firefighter union, and Communication Workers of America union to implement classification and compensation study recommendations.
- Conducted multiple types of training for all levels of city staff, to include leadership training, diversity training, departmental training, lunch-and-learn diversity series, LEARN online training, NeoGov OHC and Insight, supervisory training bootcamp series, supervisor & manager training, and PBMP training. The department also converted historical training records from PowerDMS into NeoGov Learn with IT.
- Adjusted the city’s EEO policy to add protection to support employees and public to use the restroom or locker room they identify with.
- Hosted hundreds of staff and retirees at the Aloha Health Fair. The department added a variety of new screenings to help keep people healthy.
- Hosted more than 430 employees at a City Diversity Luncheon, compared to approximately 416 the year prior.
- Negotiated a new lease and moved the Employee Health Center to a larger, more functional location.
- Created and implemented a new background policy.
- Kicked off phase two of Munis implementation for HCM, or Human Capital Management, with the Finance Department.
- Began participating in the federal E-verify program.
- Completed the first open enrollment benefits survey and implemented suggestions through the benefits committee.
- Participated in a Department of Labor audit that resulted in no violations found.
- Partnered with the United States Department of Agriculture and the Florida Department of Agriculture and Consumer Services to provide nearly 1,700 free, nutritious meals and snacks to children and teens through the Summer BreakSpot program at the Main Library.
- Welcomed more than 500,000 visitors to five locations, who borrowed more than 720,000 items, used the public Internet computers more than 126,000 times, and logged onto the library’s wireless network nearly 250,000 times.
- Professional library staff answered more than 46,000 queries from the public in person, over the phone and by email.
- An estimated 7,000 children and teens attended 300 summer programs. More than 1,600 children and teens registered for the Summer Reading Program.
- Planned and hosted the sixth annual Clearwater Library Comic Con at the Main Library, which featured 50 vendors, 10 panels and more than 2,000 attendees.
- Partnered with the Clearwater Parks and Recreation Department and the Clearwater Library Foundation to present six Book Bashes, back-to-school celebrations at the Ross Norton and North Greenwood Recreation Complexes as well as the Beach, Countryside, East Community, and Main libraries. More than 1,200 children received free backpacks, each filled with school supplies and a book.
- Hosted more than 37,000 participants at more than 1,675 programs for adults, teens, and children at five locations.
- Collected more than 3,000 non-perishable food items in lieu of nearly $13,000 in fines. The items were donated to a local food bank during the library system’s annual holiday “Food for Fines” fines forgiveness program.
- Offered nearly 200 specialized programs for Clearwater’s Hispanic community including English as Second Language, or ESOL, tutoring and language practice sessions, technology classes, book groups, holiday celebrations and citizenship classes that served more than 1,300 residents.
- Presented the inaugural Author Fair, which showcased nearly 30 local authors and their diverse works.
- Partnered with the Clearwater Arts Alliance to present the 2nd Annual Indoor Art Walk, which featured nearly 30 local artists and their work, as well as the Clearwater Arts Alliance’s Sunset Sip and Stroll fundraiser and membership drive.
- Showcased the library’s 3-D printing technology at the Community Redevelopment Agency’s inaugural Art and Technology Showcase at Second Century Studios.
- Welcomed the City Council and advisory boards to their temporary home in the transformed Council Chambers on the first floor of the Main Library.
- Partnered with Business SPARK colleague, the Tampa Bay Black Business Investment Corporation to present the popular CATCH entrepreneurship program at the North Greenwood Library.
- Awarded 14 scholarships to residents to earn their high school diploma online through the State Library of Florida’s Career Online High School initiative. Five participants have already earned their high school diploma.
- Partnered with the Public Art Advisory Board to commission, select, and dedicate the “Reaching for Knowledge” sculpture by world-renowned metal artists Gus and Lina Ocamposilva.
- Broke ground on the Seminole Street Boat Ramp Improvement Project.
- Renewed the contract for the Clearwater Ferry for two more years.
- Completed the installation of the new PSTA Beach Marina Bus terminal in time for Spring Break 2019.
- Secured two grants from the Florida Department of Transportation to fund hangar replacement and a security gate office at the Clearwater Airpark.
- The city manager’s proposed 2019/20 Annual Operating and Capital Improvement Budget was released June 28, 2019, with a tentative millage rate of 5.9550 mills.
- Received the Distinguished Budget Award for the 2018/19 Annual Operating and Capital Improvement Budget. The city has received this award from the Government Finance Officers Association of the United States and Canada for its annual budget for each of the last 33 years.
- The city met compliance with the state of Florida’s truth-in-millage process and all city and state compliance budget processes for fiscal year 2018/19.
- Supported 99 advisory and quasi-judicial board meetings
- Supported 23 City Council work sessions (including special work sessions)
- Supported 23 City Council meetings (including special council meetings)
- Supported nine Community Redevelopment Agency meetings (including special CRA meetings)
- Supported 11 pension trustees meetings
- Supported 14 charter review meetings
- Supported 14 red light camera appeals hearings
- Filled 646 public record requests
- Added more than 20,000 documents to Laserfiche
- Placed 102 legal ads.
- Mailed 4,008 legal notices.
- Processed 3,543 lien assessment searches.
- Celebrated the completion of the Morningside Recreation Center. The 20,998-square-foot facility houses a gymnasium, fitness center, multi-purpose rooms and pools. Offered programs include yoga, swim lessons, karate, pilates, zumba, basketball, pickleball, table tennis, volleyball and many more. The $5.6-million facility was mostly paid through Penny for Pinellas.
- Completed the Druid Road Trail. This east-west trail segment connects to the city’s existing network, providing a continuous off-street route from Clearwater Beach to Tampa.
- Renovated Moccasin Lake Nature Park. The $1-million renovation of the park included a new interpretive center, outdoor amphitheater, playground and landscaping.
- Hosted fifteen NCAA Division 1 softball teams at ESPN’s Clearwater St. Pete Elite Invitational in February 2019 at the Eddie C. Moore Softball Complex. The tournament aired on national television across ESPN’s networks.
- Hosted the aquatic events of the Department of Defense’s Wounded Warrior Games at the Long Center.
- Successfully implemented upgrades of $30,000 to new RecTrac recreation programming software to a web-based, more efficient and accessible platform. This software is used to track registrations for classes, number and locations of user visits, and is used to pay instructors for number of registrants per class.
- Taught 600 swim lessons per month to Clearwater area children. The goal is no child will ever drown in Pinellas County because they couldn’t afford swim lessons. The department offers beginner group lessons up to level 2 classes for just $10 for the eight-lesson session for all children.
- Hosted 600 children per week at summer camp at five city recreation centers. For $100 or less per week, campers receive all field trips, supplies, a T-Shirt and days full of entertaining activities.
- Replaced more than 30,000 square feet of damaged sidewalks, curbs and gutters throughout the city as part of the city’s streets and sidewalks division.
- Adopted new Downtown Sign Code.
- Reached substantial completion of unsafe building abatement and housing code update.
- Implemented site plan consultation for projects in the US 19 and in the downtown zoning districts.
- Completed Clearwater Complete Streets Implementation Plan, which was adopted by city council.
- Completed Lake Belleview Walk Audit and initiated implementation.
- Received grant and initiated work on Fort Harrison Complete Streets.
- Initiated installation of ePermitHub, a software platform to improve the process for electronic review of building permit and site plan applications.
- Released several placemaking initiatives, such as rain paint, signal boxes and storm drain decorations.
- Repealed and replaced the floodplain management ordinance.
- Amended the Community Development Code to establish new local civil penalty/citation process for code violations.
- Coordinated the 2019 Neighborhoods Day to encourage residents’ involvement with city government.
- Through partnerships with the community to prevent and address crime, the department achieved a 32 percent reduction in burglary offenses, 31 percent reduction in stolen vehicle offenses and a 13.5 percent reduction in robbery offenses.
- Conducted four high-visibility traffic enforcement details in cooperation with the Florida Highway Patrol on U.S. 19 and the Courtney Campbell Causeway to address speeding and other driving issues. The department conducted more than 35,000 traffic stops.
- Achieved successfully reaccreditation in 2019 for the eighth time since 1998, receiving the Excelsior Award for the third time.
- Contracted with a local provider to conduct wellness training and increase access of wellness programs to all department employees.
- Invested $68,000 in a new digital media evidence storage platform, $114,000 in DUI room and interview room recording equipment, and $98,000 to replace department-issued handguns.
- Increased police volunteer patrols on Clearwater Beach, amassing more than 800 volunteer hours spent educating visitors about the alcohol ordinance, dangers of abandoned debris, and general quality-of-life concerns.
- Improved the accessibility of about 90 percent of the city’s website so that information is available to people with disabilities. This was accomplished by converting PDF documents to webpages and by adding alternative text to hundreds of website images.
- Provided communication and public relations support for many city programs to include the promotion of Downtown Clearwater, Sugar Sand Festival, Spring Break transportation options (Clearwater Ferry and Jolley Trolley), recycling public outreach, concerts at Coachman Park, and several signature events. The department also helped to coordinate several city public meetings.
- Joined Nextdoor, a hyperlocal social media platform, to communicate with residents at-large and in specific neighborhoods. The city increased Nextdoor users in Clearwater neighborhoods from 10,636 to more than 20,800 verified residents.
- Focused on social media community engagement. The city gained more than 11,800 followers on many city Facebook pages and answered more than 2,900 direct messages/inquiries on social media platforms. Clearwater continues to engage with users via Facebook, Twitter, Instagram, Pinterest and YouTube, providing civic pride content using Instastory and Facebook Live. In addition, the city increased security measures and verified social media pages to prevent security breaches and duplicated pages.
- Coordinated the 17th annual Citizens Academy and Clearwater Civic Leadership Academy, designed to encourage residents’ involvement with city government.
- Strengthened and empowered the community through active dialogue and communication with Clearwater residents, businesses and visitors using print publications, website and C-VIEW TV. Publications include “MyClearwater” magazine and “Sunshine Lines” utility bill stuffer.
- Created and distributed more than 117 videos and public service announcement videos for many of Clearwater’s city departments.
- Continued to focus on amplifying the city’s messaging to the Hispanic community through support of local not-for-profit agencies such as the Hispanic Leadership Council and also by translating communication messages from English to Spanish.
- Encouraged civic engagement by streaming more than 12 different city board meetings on YouTube Live and city council work sessions and council meetings on Facebook. In addition, the city provided live cablecasts and online streaming video for City Council meetings, work sessions, special council meetings and board meetings.
- Coordinated various city milestone events, such as the Morningside Recreation Center grand opening, Clearwater Police Department Memorial, and police department promotion ceremonies.
- Analyzed 53,000 water, wastewater, reclaimed water, sludge and surface water samples at the city’s laboratory. In addition, the department completed testing for samples from outside laboratories resulting in $30,000 in revenue.
- Completed a management and operation evaluation in the Infrastructure Maintenance Division to identify and implement changes that will increase preventive and reactive maintenance efficiency and reduce costs.
- Produced 2.3 billion gallons of drinking water.
- Treated 2.99 billion gallons of raw wastewater and produced 1.8 billion gallons of reclaimed water.
- Cleaned more than 131 miles of sewer lines.
- Inspected 15 miles of sewer lines using television camera equipment.
- Replaced and/or repaired more than 2,500 feet of sewer lines.
- Tested 8,800 backflow devices.
- Coordinated the closing of the old transfer station and passed inspection by the Florida Department of Environmental Protection.
- Monitored construction of new transfer station through monthly progress meetings with city engineers and construction teams.
- Assessed and adjusted solid waste/recycling routes to minimize overtime during transfer station rebuild.
- Cross-trained all solid waste supervisors in solid waste dispatch operations.
- Created and gained approval to purchase and distribute solid waste challenge coins for employee recognition.
- Launched a comprehensive recycling contamination re-education campaign to help mitigate residents’ unintentional contamination of recycling materials in city recycling bins.
- Conducted recurring training for the department’s 65 Commercial Driver’s License holders utilizing state-of-the-art computer simulators and industry specific training curriculum.
- Completed roof replacements at the North Greenwood Recreation Center Gymnasium, Ross Norton pool building, Water Pollution Control/Marshall Street control buildings, filter digest building and digester building. Work also was done at the oxidation building, reclaimed water building, and Clearwater Beach pavilion.
- Completed new kitchen at Clearwater Police Department’s emergency operations center and also updated the kitchen at Fire Station No. 48’s training building.
- Installed new LED lighting on the underside of the Sand Key Bridge, in the parking lot at Clearwater Police Headquarters, and in the Municipal Services Building parking lot.
- Installed a new chiller at the Main Library.
- Coordinated move out of the former City Hall into their new building.
- Coordinated renovation at Main Library to transition into new City Council chambers at the Clearwater Main Library.
- Recognized as one of the “100 Best Fleets” in America for the second year in a row, ranking at No. 68.
- Hosted the inaugural “Best Fleets Forum,” with attendees and presenters from around the country.
- Prepared for implementation of the new “Faster Fleet Asset Management” software and EJ Ward fuel site fleet telematics.
- Implemented the emergency vehicle technician program with compensation for certifications.
- Worked with the Solid Waste and Parks & Recreation departments to ensure 100-percent equipment availability during the Red Tide algae bloom crisis.
- Installed GPS program citywide, having installed 912 units across 21 departments. The GPS program allows live vehicle tracking with real-time performance analytics. Route optimization and engine diagnostics improve effectiveness of asset management, increases accountability and improves efficiency of operations.
- Completed the clearing and refencing project at the Gates Lake-Main Radio Tower Site. The department collaborated with the city’s Urban Forestry division, Solid Waste, Engineering and a private contractor to remove and replace 2,740 feet of 30-year-old fencing, more than 30 trees, and close to 100 tons of invasive vegetation at this site. The project required outreach to 34 adjacent property owners to explain the project, gain access and address neighborhood concerns.
- Completed the radio testing for all 12 Clearwater schools and installed bi-directional amplifiers, or BDAs, in two schools. This project will help Clearwater schools come into compliance with the Marjory Stoneman Douglas High School Public Safety Act, where all schools will have law enforcement officers present in all schools. BDAs are wireless signal boosters that sustain two-way radio communications throughout a facility.
- Utility Customer Service customers and employees coordinated with the Salvation Army to provide customers in need of temporary bill-paying assistance totaling more than $16,000 through the city’s We Care Fund.
- Issued more than 665,000 utility bills totaling more than $182 million in revenues and processed more than 644,000 customer payments.
- Performed more than 864,000 water and gas meter readings, with an accuracy rate of 99.92 percent.
- Received more than 122,000 customer telephone calls and answered more than 71 percent of those calls in 60 seconds or less.
- Increased its paperless billing program. The number of customers who receive paperless billing went from 5,500 last year to 20,000 users this year.