The city of Clearwater is here to help you. If you are having trouble paying your utility bill, please call us at the Utility Customer Service Department at (727) 562-4600 to make payment arrangements or to request help through the We Care Fund. The city of Clearwater’s We Care Fund helps provide temporary assistance to those in need by helping to pay their utility bills. Contributions are administered by the local branch of the Salvation Army to provide temporary assistance to eligible city utility customers. If you are able to contribute to the fund, you can sign up to contribute at myclearwater.com/wecare.
At the time this publication went to press, Pinellas County government had broadened eligibility for and extended the deadline to apply for Pinellas CARES emergency funds, which helps cover overdue rent, mortgage and utilities. Updated qualifications include getting a signed form attesting job or income loss from COVID-19; having $10,000 or less in your bank account; submitting a photo of documents showing U.S. and Pinellas County residency. Residents may be eligible for up to $5,000 per household, including new bills, even if you previously received help since March 2020. Text COVIDCARES to 898211 to apply.
The city of Clearwater offers a direct debit utility bill payment service. This method automatically deducts the amount of your utility bill from your bank account 10 calendar days after the statement date that is noted on the top left corner of your bill. To enroll, complete the direct debit application form, and return it to the address provided on the form. There is no fee to use this service. Remember to attach a voided check.
There is no convenience fee to pay by mail, walk-in, or drive-thru.
Create a profile to view your bill, set your account to automatically pay, see consumption usage and setup notifications. Upon activation you will no longer receive paper billing, instead you will receive a monthly notification reminder when your bill is available to view. If you'd prefer to receive a paper bill, you may elect to turn off the paperless option within your profile.
If you would prefer not to create a user profile, you can make a one-time payment by clicking here to access KUBRA EZ-Pay.
Important Note for Direct Debit Customers: If you are already an active Direct Debit customer, your payments will continue to be deducted from your designated bank account 10 days after the bill is generated. You do not need to re-enroll for AutoPay through KUBRA when you sign up for Paperless Billing.
Important Note for KUBRA AutoPay Customers: You will receive an email once a month to APPROVE the automatic payment. This requires user interaction, the payment will not be processed if you do not complete these steps outlined in the email that you receive each month.
KUBRA charges a $1.95 convenience fee to pay statements using this service. Setting up a profile, viewing bills and utilizing notifications will not incur a fee.
KUBRA charges a $1.95 convenience fee to use this service.
KUBRA charges a $1.99 convenience to use this service.
Do You Have Questions or Need to Speak to Someone?
If you have any questions, comments or other concerns or if you'd prefer to speak to a Utility Customer Service representation about making a payment, call (727) 562-4600.