Customer Service Information

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DUE DATE, LATE CHARGE, DEPOSITS

This bill is for services rendered and is due upon receipt. Bill will become past due 21 days from statement date. Accounts not paid by the Past Due Date will be assessed a Late Charge of $3.00 or 2% of the past due amount, whichever is greater, not to exceed $250.00 each month. Accounts with a past due balance are subject to service disconnection thirty (30) days after the statement date. Failure to receive the bill shall not constitute a defense for nonpayment. Notice of delinquency may be incorporated in or given with the bill for the account. Services may be disconnected even if no one is at the premises.

Deposits amounts are based on two (2) times the average monthly bill, and must be paid prior to connection of service. Accounts that become past due may be subject to a deposit increase. Deposits are applied against accounts at time of final billing. Interest on deposits is credited to accounts annually according to an index rate as provided by Ordinance. Deposits for residential accounts may be refunded after (12) twelve consecutive months of service provided that a good payment record has been established, and no dishonored checks have been received.

DISCONNECTION FOR NON-PAYMENT

If services are disconnected for non-payment, the total account balance is due immediately and must be paid in full before services will be reconnected. Services will be reconnected as rapidly as possible, but reconnection of services cannot be guaranteed the same day as payment is received.

To avoid disconnection of service: (1) Pay the entire balance in full by the Past Due After date or; (2) Reach agreement with the Customer Service Manager regarding the terms for payment of the total amount due (NOTE: Failure to reach an acceptable payment arrangement will not prevent disconnection of services), or; (3) File a written request with the Customer Service Manager, not later than twenty-six (26) days after the original statement date for an appeal to the City Manager, explaining good cause why services should not be terminated. You will be notified of the date, time and place of a hearing when you may present your case to the City Manager (NOTE: An unsuccessful appeal will not excuse payment of the charges or disconnection of services).

ADJUSTMENTS AND INQUIRIES

Your bill may reflect adjustments from billing corrections, transfers, or adjustments resulting in credits or debits to the account. If you have any questions regarding your bill or services provided, you may contact Clearwater Customer Service:

Phone

Phone: (727) 562-4600
Fax (727) 562-4629
Monday-Friday (excluding holidays) 8:00 am - 5:00 pm
Outside normal business hours, a message line is available to leave requests which will be responded to the next business day.

Mail

City of Clearwater Customer Service
PO Box 4748
Clearwater, FL 33758-4748

Internet

In-Person

100 South Myrtle Avenue
Clearwater, FL

Monday-Friday (excluding holidays) 8:00am - 5:00pm
Please bring entire bill with you for faster service.

TO REPORT GAS & WATER LEAKS OR EMERGENCY CONDITIONS ONLY, PLEASE CALL (727) 462-6633.

METHODS OF PAYMENT

Mail

Please send to:

PO Box 30020
Tampa, FL 33630-3020

All payments are due in U.S. funds.

In-Person

100 South Myrtle Avenue
Clearwater, FL

Monday-Friday (excluding holidays) 8:00 am - 5:00 pm.
A night deposit box is also available for your convenience. For your own protection, please do not put cash in the night deposit box.

Direct Debit

No checks to write, no stamps to buy, no cost to you! Your monthly utility bill amount will be automatically deducted from your checking or savings account 10 calendar days after the statement date. Contact us or see our web site for details and how to enroll.

Credit Cards

Customers who wish to pay using Visa or MasterCard may contact our 3rd party credit card payment processor, SpeedPay:

Phone: (800) 803-5211
Internet: Online Bill Payment: Enter your utility account number and click through to link to SpeedPay.

Note: A convenience fee is charged by SpeedPay to customers who choose to pay by credit card.

INFORMATION FOR LIQUID PROPANE CUSTOMERS

Delivered propane (LP) gas fuel temperature compensated to 60 degrees.

INFORMACION EN ESPAÑOL

Para información de Ins Servicios al Cliente, Utilidades - cuentas de agua, drenaje, gas, basura, reciclaje (abrir, prender - apagar, cerrar su cuenta), favor de marcar: (727) 562-4550. Tendrá la oportunidad de hablar con un representante de la Ciudad de Clearwater de lunes a viernes (de las 8 de la mañana a las 5 de la tarde) o de dejar un mensaje para que un empleado le devuelva su Ramada en menos de 24 horas. O, visítenos en persona en el 100 S. Myrtle Ave. (Edificio de los Servicios Municipales).

WHEN PAYING IN PERSON, PLEASE BRING THE ENTIRE BILL WITH YOU FOR FASTER SERVICE.