UNIFIED COMMUNICATIONS AS A SERVICE (UCaaS) IMPLEMENTATION SERVICES

Closed December 20, 2022, 10:00 AM

Reference numberRFP 06-23
StatusAwarded
SummaryThe City of Clearwater’s Information Technology Department is seeking qualified vendor(s) to design and implement a Microsoft Teams Unified Communications solution and Genesys Cloud CX contact center to handle all of the City’s incoming and outgoing phone calls, communication, and call center needs.

Brief Description: The City of Clearwater’s Information Technology Department is seeking qualified vendor(s) to design and implement a Microsoft Teams Unified Communications solution and Genesys Cloud CX contact center to handle all of the City’s incoming and outgoing phone calls, communication, and call center needs.

It is recommended that responses are submitted electronically through our bid’s website.

Instructions on how to submit your solicitation documents electronically:

Log onto: https://app.smartsheet.com/b/form/6965ef2e80e84fa6b2426b2a0f226441
Complete online form with “Your Information”
Use the drop-down arrow to select “Project You Are Bidding On”
Drag and drop your files into the “Upload Files Here” box
Once complete, hit “Submit”

NOTE: Once solicitation documents have been submitted, in order to retract the documents, an email from your company must be sent to the address listed under that solicitation on the City’s website. Retractions can only be made on open solicitations.

SOLICITATION: RFP-06-23_UCaaS-Implementation-Services.pdf(PDF, 250KB); Attachment-A_AVAYA-Communications-Server-1000-Features.pdf(PDF, 221KB)

ADDENDUM: Addendum-1_12.9.22.pdf(PDF, 109KB)

RESPONSE LISTING: 06-23_Response_Listing.pdf(PDF, 12KB)

NOTICE OF INTENT: RFP_06-23_NOTICE-OF-INTENT-TO-AWARD.pdf(PDF, 107KB)

Contact details

Eryn Berg, CPPB - Sr. Procurement Analyst

727-562-4633

Eryn.Berg@myclearwater.com

Additional Details

Department: Finance and Budget

Category: Purchasing Division Bid/RFP/RFQ packages

Start Date:11/18/2022