Pay My Bill

Pay your utility or gas bill, sign up for paperless billing, start service and find other customer service information.

Regular operating hours are Monday through Friday from 8 a.m. to 5 p.m. In-person customer service is available in the lobby Monday through Friday from 8 a.m. to 4 p.m. Please note that phone lines are closed daily from 12:30 to 1:30 p.m. for lunch.

To speak with a customer service representative, email CustomerService@MyClearwater.com or call 727-562-4600.

We are here to help resolve your utility billing concerns.

Send us an email

  • Email CustomerService@MyClearwater.com about your bill.
  • Please include your account number, address, a description of the issue and phone number. We will address your concern as soon as possible.

Contact us about billing, payments, disconnections, inquiries and account changes

Use the links below to submit your request or inquiry.

Please include your account number, address, a description of the issue and phone number. We will address your concern as soon as possible.

Speak to a representative

  • Call 727-562-4600 to talk to a customer service representative about your utility bill.
  • Hours are 8 a.m. to 5 p.m., with a daily closure from 12:30 to 1:30 p.m.
  • You are welcome to submit inquiries by email or through Clearwater Connect.

Customer assistance resources

St. Vincent de Paul Society — Safety Harbor area

  • Service area: Safety Harbor
  • Services: Food, clothing and financial assistance with rent, utilities and medical needs
  • Phone: 727-796-5522

Salvation Army Social Services

  • Address: 1521 Druid Road E., Clearwater
  • Services: Food, clothing, shelter and financial assistance with utility deposits and bills
  • Website: SalvationArmyUSA.org
  • Phone: 727-446-4177

Episcopal Church of the Good Shepherd

First United Methodist Church

First Contact (formerly 211 Tampa Bay Cares)

Low Income Home Energy Assistance Program

  • Programs: Low Income Home Energy Assistance Program, also known as LIHEAP
  • Address: 333 31st St. N., St. Petersburg, FL 33713
  • Services: Gas and electric assistance
  • Phone: 727-327-0977

Pinellas County Urban League

  • Programs: Low Income Home Energy Assistance Program (LIHEAP) and Low-Income Household Water Assistance Program (LIHWAP)
  • Address: 333 31st St. N., St. Petersburg, FL 33713
  • Website: PCUL.org
  • Phone: 727-327-2081

You Thrive Florida — Pasco County LIHEAP (formerly Mid Florida Community Services)

Catholic Charities

  • Address: 1213 16th St. N., St. Petersburg, FL 33705
  • Website: CCDOSP.org
  • Services: Rent, utilities, housing and counseling
  • Phone: 727-893-1313

Daystar Life Center

  • Address: 1055 28th St. S., St. Petersburg, FL 33712
  • Website: DayStarLife.org
  • Services: Utility, rent or mortgage assistance
  • Phone: 727-825-0442

Metropolitan Ministries

Pinellas Opportunity Council

Hope Villages of America

Where Is Your Water Going?

Curious about how much water your household uses? The Southwest Florida Water Management District offers an easy-to-use Water Use Calculator to help you better understand where your water goes. By answering a few simple questions about your household's water habits, you can estimate your water usage and discover opportunities to conserve water and potentially lower your utility bill. Just click the link below to get started.

Water Use Calculator

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