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Some Clearwater Utility Bills Are Slightly Delayed Due to Hurricane Ian

The city of Clearwater's utility bill printing and mailing provider was affected by Hurricane Ian, and the mailing of some Clearwater utility bills has been delayed. The city will cancel or refund any penalties that occurred Sept. 27 through Oct. 31, 2022.

The city of Clearwater appreciates its customers and their understanding as we temporarily adjust our operations due to the impact of Hurricane Ian.

Utility Rate Increase Went Into Effect Oct. 1

Clearwater's utility rates increased effective Oct. 1. The city’s stormwater rates will increase 1.75% annually for the next five years. The new flat monthly fee is $13.64 and will increase an overage of 24 cents a year to $14.61 in fiscal year 2027.

Water, sewer and reclaimed water rates will increase 3 percent annually. The change will mean an increase of $2.38 per month on Oct. 1 for an average single-family user of 3,000 gallons.

Call Center: High-Call Volumes & Long Wait Times

Be advised that our call center is experiencing higher-than-usual call volumes, and customers are experiencing long-wait times, sometimes up to 30 minutes.

Calls are being answered in the order in which they are received. Customers who wish to send an email instead of wait on hold can do so by emailing CustomerService@MyClearwater.com. Make sure to include your account number, address, issue, and phone number, and we will address your issue as soon as we can. We apologize for the inconvenience.