Also, Utility Customer Service phone lines are closed daily from 12:30 to 1:30 p.m. During this time, representatives will be unavailable. We encourage customers to email, or call back after 1:30 p.m.
An ERU, or equivalent residential unit, shall mean the statistical average impervious area for residential parcels within the city. The numerical value of one ERU shall be 1830 square feet of impervious area.