Sign Up for Paperless Billing

Follow the three steps below to register for paperless billing. 

Turn On Paperless Billing

Step 1.Log into your account

Log In

If you do not have an online account yet, please visit this page for instructions on how to register for an account.

Step 2.On Your Account at a Glance page...

From the My Profile drop down menu, select “Paperless”, OR under Services, select “Paperless”.

paperless1.jpg

Step 3.On the Paperless page...

Select “Yes” for the account(s) you want to register for paperless. Check the box to “agree to the terms and conditions”. Then, select “Save my changes”.

paperless2.jpg

Step 4.Confirmation Banner

You will see a confirmation banner indicating “Your changes have been saved”.

paperless3.jpg

Turn Off Paperless Billing

Step 1.Log into your account

Log In

Step 2.On Your Account at a Glance page...

From the My Profile drop down menu, select “Paperless”, OR under Services, select “Paperless”.

paperless1.jpg

Step 3.On the Paperless page...

Select “No” for the account(s) you want to un-register for paperless. Then, select “Save my changes”.

Paperless-turn off

Save my changes

Step 4.Confirmation Banner

You will see a confirmation banner indicating “Your changes have been saved”.

Changes have been saved

We are here to help resolve your utility billing concerns.

Send us an email

  • Email CustomerService@MyClearwater.com about your bill.
  • Please include your account number, address, a description of the issue and phone number. We will address your concern as soon as possible.

Contact us about billing, payments, disconnections, inquiries and account changes

Use the links below to submit your request or inquiry.

Please include your account number, address, a description of the issue and phone number. We will address your concern as soon as possible.

Speak to a representative

  • Call 727-562-4600 to talk to a customer service representative about your utility bill.
  • Hours are 8 a.m. to 5 p.m., with a daily closure from 12:30 to 1:30 p.m.
  • You are welcome to submit inquiries by email or through Clearwater Connect.

Customer assistance resources

St. Vincent de Paul Society — Safety Harbor area

  • Service area: Safety Harbor
  • Services: Food, clothing and financial assistance with rent, utilities and medical needs
  • Phone: 727-796-5522

Salvation Army Social Services

  • Address: 1521 Druid Road E., Clearwater
  • Services: Food, clothing, shelter and financial assistance with utility deposits and bills
  • Website: SalvationArmyUSA.org
  • Phone: 727-446-4177

Episcopal Church of the Good Shepherd

First United Methodist Church

First Contact (formerly 211 Tampa Bay Cares)

Low Income Home Energy Assistance Program

  • Programs: Low Income Home Energy Assistance Program, also known as LIHEAP
  • Address: 333 31st St. N., St. Petersburg, FL 33713
  • Services: Gas and electric assistance
  • Phone: 727-327-0977

Pinellas County Urban League

  • Programs: Low Income Home Energy Assistance Program (LIHEAP) and Low-Income Household Water Assistance Program (LIHWAP)
  • Address: 333 31st St. N., St. Petersburg, FL 33713
  • Website: PCUL.org
  • Phone: 727-327-2081

You Thrive Florida — Pasco County LIHEAP (formerly Mid Florida Community Services)

Catholic Charities

  • Address: 1213 16th St. N., St. Petersburg, FL 33705
  • Website: CCDOSP.org
  • Services: Rent, utilities, housing and counseling
  • Phone: 727-893-1313

Daystar Life Center

  • Address: 1055 28th St. S., St. Petersburg, FL 33712
  • Website: DayStarLife.org
  • Services: Utility, rent or mortgage assistance
  • Phone: 727-825-0442

Metropolitan Ministries

Pinellas Opportunity Council

Hope Villages of America