Municipal Services Building Renovations
Bill-Payment Services and the Drive-Thru Have Re-opened
Staff have moved back into the Municipal Services Building, which had been closed due to renovations. The building, bill-pay service functions, and customer-service drive-thru re-opened to the public Oct. 20, 2025.
All departments have returned to the building, including Utility Customer Service, Economic Development and Housing, Community Redevelopment Agency, Finance, Parks and Recreation administration, Utilities Engineering, Planning and Development, Code Compliance, and Public Works.
Utility Customer Service's cashier office regular hours are Monday through Friday, 8 a.m. to 5 p.m. Customer service assistance in the lobby is available from 8 a.m. to 4 p.m. Customers can make payments, start or stop service, and submit requests online at MyClearwater.com.
The only department not returning to the building is Human Resources, which will move into the new city hall building next year.
Project Background
City of Clearwater staff moved out of the Municipal Services Building in January 2025 for renovations, which are substantially complete. Departments have since moved back in.
Improvements went beyond basic repairs, transforming more than 66,000 square feet of interior space to better serve the public and our staff. These updates reflect a modern and thoughtful approach to workplace design, aimed at supporting customer service, staff productivity, employee wellness, and the building’s long-term value. Renovations include upgrades to lighting, HVAC, plumbing, fire safety, and communications systems. The office environment was designed using 21st-century workplace strategies to create a more flexible, efficient, and engaging work environment.
Project Information
- Current Budget: $14 million
- Construction Start: Feb. 12, 2025
- Construction Completion: Total completion December 2025
- Design Firm: Wannemacher Jensen Architects, Inc.
- Construction Firm: AJAX