Find and Fix Leaks at Home

Water leak and slow drip

If Your Bill is Unusually High, You Might Have a Leak

Over the years, experience has indicated that water meters are extremely reliable and rarely fail. So, if your utility bill is unusually high, the problem will generally lie with either water usage or leaks.

Here are some examples of the rate of water flow through various apertures, running through a 5/8" meter:

WATER HOSE: 3/4", 100 feet long

  • 13.1 gallons per minute
  • 786 gallons per hour (1.05 units)
  • 18,864 gallons per day (25 units)
  • 565,920 gallons per month (756.6 units)
  • Total cost - $9,198.26 per month!

TOILET with chain under flapper

  • 1.6 gallons per minute
  • 96 gallons per hour (.13 units)
  • 2,304 gallons per day (3.08 units)
  • 69,120 gallons per month (92.4 units)
  • Total cost - $1,090.48 per month!

TOILET with damaged or deteriorated flapper

  • 6.8 gallons per minute
  • 408 gallons per hour (.55 units)
  • 9,792 gallons per day (13.9 units)
  • 293,760 gallons per month (392.7 units)
  • Total cost - $4,755.95 per month!

So be aware that extra garden watering, or leaky fixtures and faucets can really make a difference in your utility bill!

If there is a leak after the water runs through the meter, the cost will appear on the bill and is the homeowner's responsibility. Attention to possible leaks will not only conserve our water resources, it also will help keep your costs as a consumer to a minimum.

For more information, call Clearwater's Utility Customer Service Department at (727) 562-4600.

You may qualify for a sewer credit adjustment if you have had a leak or unusual usage of potable water at your location that has not entered the City’s sewer system. If you have received a bill with a high sewer charge, a sewer credit adjustment has the potential to adjust the sewer portion of your bill back to your location’s average sewer consumption.

Click here to request a potential sewer credit

We are here to help resolve your utility billing concerns.

Send us an email

  • Email CustomerService@MyClearwater.com about your bill.
  • Please include your account number, address, a description of the issue and phone number. We will address your concern as soon as possible.

Contact us about billing, payments, disconnections, inquiries and account changes

Use the links below to submit your request or inquiry.

Please include your account number, address, a description of the issue and phone number. We will address your concern as soon as possible.

Speak to a representative

  • Call 727-562-4600 to talk to a customer service representative about your utility bill.
  • Hours are 8 a.m. to 5 p.m., with a daily closure from 12:30 to 1:30 p.m.
  • You are welcome to submit inquiries by email or through Clearwater Connect.

Customer assistance resources

St. Vincent de Paul Society — Safety Harbor area

  • Service area: Safety Harbor
  • Services: Food, clothing and financial assistance with rent, utilities and medical needs
  • Phone: 727-796-5522

Salvation Army Social Services

  • Address: 1521 Druid Road E., Clearwater
  • Services: Food, clothing, shelter and financial assistance with utility deposits and bills
  • Website: SalvationArmyUSA.org
  • Phone: 727-446-4177

Episcopal Church of the Good Shepherd

First United Methodist Church

First Contact (formerly 211 Tampa Bay Cares)

Low Income Home Energy Assistance Program

  • Programs: Low Income Home Energy Assistance Program, also known as LIHEAP
  • Address: 333 31st St. N., St. Petersburg, FL 33713
  • Services: Gas and electric assistance
  • Phone: 727-327-0977

Pinellas County Urban League

  • Programs: Low Income Home Energy Assistance Program (LIHEAP) and Low-Income Household Water Assistance Program (LIHWAP)
  • Address: 333 31st St. N., St. Petersburg, FL 33713
  • Website: PCUL.org
  • Phone: 727-327-2081

You Thrive Florida — Pasco County LIHEAP (formerly Mid Florida Community Services)

Catholic Charities

  • Address: 1213 16th St. N., St. Petersburg, FL 33705
  • Website: CCDOSP.org
  • Services: Rent, utilities, housing and counseling
  • Phone: 727-893-1313

Daystar Life Center

  • Address: 1055 28th St. S., St. Petersburg, FL 33712
  • Website: DayStarLife.org
  • Services: Utility, rent or mortgage assistance
  • Phone: 727-825-0442

Metropolitan Ministries

Pinellas Opportunity Council

Hope Villages of America

Related Pages

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