How to Start Service

water faucet

If you are new to Clearwater or have moved to a new home in city limits, follow these steps to connect to the city's utilities and gas services.

By Phone

Step 1.Gather Your Documents

Make sure you have your personal information, such as your driver's license, social security number, and date to start utility service.

Step 2.Call Us

Call (727) 562-4600 to speak to a customer care representative.

Step 3.Tell Us the Service Address & Start Date

Let us know what address for which you are requesting service and what date you want that service to start.

Step 4.Pay a Deposit

Most accounts require the payment of a deposit before service can start. Clearwater Utility Customer Service can waive deposits with a letter of reference from another utility company, which must show positive payments for 12 months, no returned checks, no disconnections, and no more than two late payments.

Pay Deposit Online

Step 5.Pay Applicable Service Charges

These will be given to you by your customer care representative.

Step 6.Provide Proof of Residence or Ownership

Within 10 days of starting service, you will need to provide proof of residence or ownership.

  • Applicants requesting utility service as an owner must provide proof of a settlement statement, deed, title or purchase agreement.
  • Applicants requesting utility service as a tenant must provide proof of a lease or a written letter of authorization from the owner of property, if a lease is not available.

Step 7.Service Starts

Your utility service will begin on your start date, once the deposit and service charges are paid and proof of residence or ownership is provided.

Step 8.Pay Your Bill When Received

Utility accounts are billed monthly for services already rendered. Utility bills are due upon receipt and become past due 21 days from the statement date. Accounts not paid by the past-due date will be billed a late charge of $3 or 2 percent of the past due amount, whichever is greater, to a maximum of $250.

In Person

Step 1.Gather Your Documents

Make sure you have your personal information, such as your driver's license, social security number, and date to start utility service.

Step 2.Stop By

Come to the Municipal Services Building, located at 100 S. Myrtle Ave., Clearwater, Fla. Our offices are located on the first floor, and a customer care representative will assist you with connecting to city utility service.

Step 3.Tell Us the Service Address & Start Date

Let us know what address for which you are requesting service and what date you want that service to start.

Step 4.Pay a Deposit

Most accounts require the payment of a deposit before service can start. Clearwater Utility Customer Service can waive deposits with a letter of reference from another utility company, which must show positive payments for 12 months, no returned checks, no disconnections, and no more than two late payments.

Step 5.Pay Applicable Service Charges

These will be given to you by your customer care representative.

Step 6.Provide Proof of Residence or Ownership

Within 10 days of starting service, you will need to provide proof of residence or ownership.

  • Applicants requesting utility service as an owner must provide proof of a settlement statement, deed, title or purchase agreement.
  • Applicants requesting utility service as a tenant must provide proof of a lease or a written letter of authorization from the owner of property, if a lease is not available.

Step 7.Service Starts

Your utility service will begin on your start date, once the deposit and service charges are paid and proof of residence or ownership is provided.

Step 8.Pay Your Bill When Received

Utility accounts are billed monthly for services already rendered. Utility bills are due upon receipt and become past due 21 days from the statement date. Accounts not paid by the past-due date will be billed a late charge of $3 or 2 percent of the past due amount, whichever is greater, to a maximum of $250.

Utility Deposit Information

  • In general, payment of a security deposit that is equal to two times the average monthly bill is required at the time utility service is requested. 
  • The security deposit is applied against any outstanding balance when the utility account is closed.  
  • Interest on deposits is credited to accounts annually according to an index rate as provided by city ordinance.  
  • Applicants for residential utility service may satisfy the deposit requirement by producing a letter of referral from another utility that confirms that the customer has established a good payment record. In general, such referral letters should be received prior to the date when service is requested to begin.  
  • Applicants for non-residential utility services must place a cash deposit before the utility service will be connected.  
  • Alternatives to a cash deposit for non-residential accounts include a Surety Bond (obtained through an insurance company) and an Irrevocable Bank Letter of Credit. Such alternatives are subject to acceptance by the city of Clearwater. Detailed information regarding these alternatives is available upon request.  
  • Accounts that become past due may be subject to a deposit increase.  
  • Deposits for residential utility service may be refunded after 12 months of service, provided that a good payment record has been established. A good payment record would be no more than two past-due notices (penalty charges) in 12 months, no non-sufficient fund checks, and no disconnections for non-payment of bills.  

Pay Deposit Online