Alternative Ways to Pay

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There are several ways you can pay your CGS Energy gas or city of Clearwater utility bill.

Avoid paying the convenience fee by paying with direct debit from your checking account, by mail, or in person using cash, check, or money order. Customers who pay their bill electronically or using credit/debit cards will be charged a $3.07 convenience fee.

Direct Debit from Checking Account

Step 1.Gather bank account information

You'll need to have your bank account routing number and account number as they appear on your checks.

Step 2.Gather your utility account number

Make sure you have your Clearwater utility account number. You can find this on your Clearwater utility bill.

Step 3.Enroll online

Complete the direct debit form

Online

With online payment, you can:

  • Set up AutoPay
  • Get text notifications about your bill
  • Pay through text message.
  • See your balance update in the payment portal as soon as you make a payment.
  • Use one-time pay to view and pay your bill without registering.

 

Step 1.Gather your information

You'll need to have your account number as it appears on the invoice.

Step 2.Select your form of payment

We accept electronic check, Visa, Mastercard, Discover, American Express, Google Pay, Apple Pay, Venmo or PayPal. There is a fee of $3.07 for this service.

Step 3.Submit your payment

Pay online

In Person

Pay in person

  • Our cashier and payment services are now located at the Municipal Services Building at 100 S. Myrtle Ave. in Clearwater. There is a drive-up option at this location.
  • Regular hours are Monday through Friday, 8 a.m. to 5 p.m., and customer service assistance in the lobby is available from 8 a.m. to 4 p.m., excluding holidays.
  • Services include utility bill payment, requests for connection/disconnection of utility services, and general information.
  • There are no convenience fees or other additional costs for walk-in payments using cash, check, or money order. Customers paying with credit or debit will be charged a $2.95 convenience fee.

Mail

Step 1.Write out your check

  • Checks should be paid to the order of "City of Clearwater."
  • Include your account number on your check.

Step 2.Gather utility bill statement

Tear off the top portion of your utility bill and include it with your payment.

Step 3.Place both in your envelope

Step 4.Mail your payment

Send your payment to:

City of Clearwater
Utility Customer Service
P.O. Box 30020
Tampa, FL 33630-3020

Text

Step 1.Gather your information

You'll need to have your account number as it appears on the invoice.

Step 2.Sign up to Pay by Text

Sign up to Pay by Text when you make an online payment on your account.

Sign up to Pay by Text

Step 3.Submit your payment

Phone

Step 1.Gather your information

You'll need to have your account number as it appears on the invoice.

Step 2.Call us

Pay by automated phone 24/7 by calling (844) 547-2019. There is a fee of $3.07 for this service.

Disconnected or Interrupted Service

  • If your service has been interrupted or is in danger of being disconnected for non-payment, it is recommended that you call (727) 562-4600 during regular business hours to verify the correct payment that is required for reconnection.
  • Then, pay your bill using one of the city's many payment methods.
  • After your payment is processed, you will need to contact Utility Customer Service at (727) 562-4600 during regular business hours (Monday to Friday, 8 a.m. to 5 p.m.) to arrange reconnection of service.
  • If you have questions or concerns about your account, call (727) 562-4600 or email CustomerService@MyClearwater.com.

Still Have Questions?

  • Have questions about your account?
  • Call our Utility Customer Service Department to speak to a customer support specialist at (727) 562-4600.
  • Representatives do not accept payments.

Contact Us

Phone

(727) 562-4600

Email

CustomerService@MyClearwater.com

Location

Municipal Services Building
100 S. Myrtle Ave.
Clearwater
33756
View Map

Hours of Operation

  • Monday to Friday
  • 8 a.m. to 5 p.m. (excluding city holidays)
  • Phone lines will close daily from 12:30 p.m. to 1:30 p.m.

Report an Emergency

To report a gas or water leak or other emergency condition, call (727) 462-6633. This emergency line is available 24 hours a day, 7 days a week.

Due Dates

This bill is for services rendered and is due upon receipt. Bill will become past due 21 days from statement date.

Related Services

How to Avoid Paying a Convenience Fee

  • Customers who pay their bill electronically or using credit/debit cards will be charged a convenience fee.
  • Avoid paying the convenience fee by paying with direct debit from your checking account, by mail, by drop box, by drive-thru or in person using cash, check, or money order.

Related Information

Related Resources

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